Description
Servingness is common vernacular in the Hispanic-Serving Institution (HSI) community. But what does it really mean and how do you advance it in practice? In this keynote, Dr. Garcia defines servingness and discusses the Servingness 2.0 Framework, which extends the original model and includes new dimensions. She lays out the renewed framework, providing a definition of the “structures for serving” and offering examples of how HSIs are transforming to better serve their students. She also complicates the “indicators of serving,” providing examples of how HSIs can assess their progress toward student success, liberation, and thriving. Moreover, the renewed framework includes active “servingness processes” and “barriers to servingness,” making it more dynamic. Dr. Garcia challenges the audience to think about servingness as a multidimensional concept that can be addressed by every person on campus, for all students, and across all enrollment-based MSIs including HSIs, AANAPISIs, and Black-Serving Institutions (BSIs). This keynote is excellent for first-time audiences and return campus visits.